Questions. Answered.

Every product on SOLOLAD is made from body-safe materials — medical-grade silicone, ABS plastic, or borosilicate glass. We don't carry anything with phthalates, jelly rubber, or mystery composites. If it's on the site, it passed our material standard.

Yes. Everything we sell is phthalate-free. No exceptions. Phthalate-heavy products are a known health risk — we won't carry them regardless of price point or margin.

Silicone toys should only be used with water-based lubricant. Silicone-based lubes can degrade silicone products over time, affecting texture and safety. We stock water-based options in our Lube section that pair well with our silicone products.

Non-motorized silicone, glass, and steel products can be fully sterilized — boil for 3–5 minutes, run through the dishwasher (top rack, no soap), or use a 10% bleach solution followed by a rinse. For motorized products, wash thoroughly with antibacterial soap and warm water around the motor area. We carry dedicated toy cleaners in our Essentials section if you want the no-hassle option.

Store products in the original pouch or a clean cotton bag — keep silicone items separate to prevent surface degradation over time. Avoid plastic bags. Keep out of direct sunlight. Most products come with a storage solution included; if not, we sell storage bags in Essentials.

Clean before first use, after every use, and before storage. That's the baseline. It takes two minutes and it matters.

Each product page includes dimensions — length, diameter, and insertable depth where applicable. For strokers and sleeves, most are designed to accommodate a wide range. For rings, check the inner diameter. If you're new to a product category, starting with a mid-range size is typically the right call. Still unsure? Email us.

If the product is unused and in original sealed packaging, you can return it within 30 days. See our Returns Policy for full details.

No. Orders ship in plain unmarked boxes with no branding. The return address shows a generic business name. Your billing statement will show a neutral descriptor — not "SOLOLAD" or anything adult-related. Inside the box, there's no branded packing slip that names the product.

We don't sell your data. Period. Your email and order details are used to process your order and send shipping updates — nothing else. We don't run retargeting ads against customer purchase data.

A plain brown or white cardboard box, standard tape, and a shipping label with your address. No logos. No brand markings. Nothing to hint at the contents. See our full Shipping page for details.

Standard shipping is 5–7 business days. Expedited is 2–3 business days. Orders placed before 2pm EST on business days ship same day. See our Shipping page for full details and pricing.

Yes — free standard shipping on orders $75 and over.

US only at the moment. International shipping is on the roadmap. Email sololad@polsia.app if you're outside the US and want to be notified when it launches.

We accept all major credit cards (Visa, Mastercard, Amex), debit cards, Apple Pay, and Google Pay via our secure Stripe checkout. All transactions are encrypted.

Orders can be cancelled or modified within 1 hour of placement — before they enter fulfillment. Email sololad@polsia.app immediately. After that window, the order ships as-is but you can still return eligible items per our returns policy.

Discount codes are entered at checkout. Look for the "Promo Code" or "Discount Code" field before you enter payment information.

You'll get an email confirmation immediately after checkout. If it's not in your inbox, check your spam folder. If it's not there either, email sololad@polsia.app with the email you used to order.